Terms & Conditions

Terms & Conditions – Java Kapok Indonesia

1. Terms of Payment

• Payment methods: ✅ Cash ✅ Advance Payment (TT) 100% ✅ 50% Advance Payment & 50% Balance Payment (Balance must be settled after receiving a copy of the Bill of Lading (B/L)).
• Sales Order must be signed by the client for the Purchase Order to be valid.
• Signed Sales Order and Payment Receipt must be sent to business@javakapokindo.com. Unsigned documents via email are not valid.
• Government Tax (11%) applies to local clients and must be included in the total sales amount.
• Payments from overseas do not automatically qualify as export transactions.
• Only purchases processed with official export documents are exempt from Government Tax.
• Pricing is based on Ex-Factory, FOB Semarang, or FOB Surabaya, depending on the initial agreement.
• The type of currency used is negotiable, subject to the exchange rate by Bank Indonesia at the time of transaction.

2. Lead Time & Delivery

• Production Lead Time: 1-2 months (Matching quality of fiber/fabrics: 3 days - 1 week, Material preparation: 1-2 weeks, Production: 1-2 weeks – Based on ideal conditions).
• Unforeseen Delays: Any technical or logistical issues beyond our control may require additional production or delivery time. Clients will be notified immediately in such cases.
• Standard Couriers will be used for delivery unless the client specifies a preferred logistics provider.

3. Package Handling

• Standard Packaging: Normal plastic wrap.
• Export Packaging: Plastic wrap + PP Woven Bag for added protection during international shipping.

For further details, please contact: 📞 WhatsApp: +62 819 2860 8000 ✉️ Email: business@javakapokindo.com 🌐 Website: www.javakapokindo.com

Java Kapok Indonesia – Your Trusted Partner in Sustainable Fiber Solutions 🌿